Frequently Asked Questions
Q. What maintenance should I perform?
Q. If my garage door has 2 springs and one breaks, should I replace both?
Q. My garage door only opens or closes part way then reverses.
Q. The chain on my opener is loose
Q. My door is noisy, struggling, or too heavy to lift.
Q. Can I replace my own broken spring or cable?
A. Check your cables. Visually inspect the cables that attach the spring system to the bottom brackets on both sides of the door. If these cables are frayed, worn, or rusted on the bottom brackets, they are in danger of breaking, which can cause injury. *Due to the dangers associated with high spring tension, these cables should be replaced only by a trained technician.
B. Check your spring. Every so often operate your door manually to make sure that your spring is lifting the door weight properly. A 10 year old child should be able to lift the door easily. Do not attempt any repairs or adjustment to a spring, do not overload turns onto the spring beyond its capability. This work should only be performed by trained technicians.
C. Check your rollers, track. A noisy door is a problem waiting to happen. Due to the fact that your opener pushes the door not pulls it down, worn out roller bearings, or bent tracks can rewind your opener. Try to lubricate your rollers, if not, they might need to be replaced on the door to preserve your opener.
D. Perform lubrication. It is recommended that you apply silicone with teflon spray lubricant to your springs, drums, rollers, track, hinges, and opener chain and belt every 6 months. *Do not use heavy grease, for it will harden up and collect dirt and grass which would worsen the door operation. Make sure to clean any grease applied on before.
Important tip: Always replace door springs as a set! This may not be obvious to a novice, but it makes sense. If one spring has broken, can the other spring's demise be far behind? Add that little bit of common sense to the fact that the strength of a spring decreases with use. The use of a new spring with an old spring can cause an imbalance in the door operation. If you have 2 separate doors with one door spring broken, it is highly recommended to also replace the other door spring if it is of the same age as the other broken spring. The breaking of a spring can cause some serious injury when it breaks depending on the door position, and cause damage to your opener.
A. Make sure nothing is catching or is obstructing the travel of the door.
B. Make sure your safety sensors are working properly.
C. Operate your door manually to feel any obvious obstructions. Remember the door might feel light when pulled up or down, but because of how an opener pushes the door it is quite different. Look for signs of too much weight, noise, and imbalance in the door.
D. Do not just increase the travel force on the opener for you are instructing the opener to perform a more difficult job it wasn't intended to do, you will damage the opener gear or housing.
This may be due to an excessive pull on the opener, or broken chain sprocket. Check to make sure the chain sprocket above the garage door opener is not broken or bent. Test your door manually for any extra weight or drag. Tighten chain. Most opener chain tensioner is located on the chain itself in the form of a locking nut above the garage door opener by tightening the tension screw.
Your door should be light enough for a 10 year old child to lift easily, if not your springs are worn out. This may cause damage to your opener or sudden spring breakage that can cause injury. Do not attempt any adjustment, this work should only be performed by trained technicians. B. Regardless of the age of your door it should work smoothly and quietly. Do the necessary lubrication and do a visual inspection on the rollers, cables and tracks. Because all door components depend on each other your door should not be struggling otherwise YOU WILL DAMAGE THE DOOR & OPENER COMPONENT.
The torsion spring is under high tension and requires special tools for adjustment. Because of the high tension, the torsion spring, and any part associated with the counterbalance system, should be adjusted only by a professional. These parts include: the spring, the cable, the corner brackets attached to the cables, the cable drums, and the center bearing brackets that hold the tension spring shaft.
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